Terms and Conditions for the Use of planitbox
By creating an account for planitbox (registration) via the website of Datalyze Solutions GmbH at planitbox.ai (the Provider), you, as the Customer, accept the following General Terms and Conditions (AGB).
All contracts for deliveries and services provided by the Provider are governed by these General Terms and Conditions.
By registering, the Customer accepts these General Terms and Conditions.
Counter-confirmations by the Customer referring to their own general terms and conditions are accepted only insofar as they do not contradict these Terms.
Supplementary or deviating agreements require the express written consent of the Provider.
Any natural or legal person who has registered is considered a Customer.
The Provider reserves the right to amend these General Terms and Conditions at any time and without stating reasons in a manner that is reasonable for the Customer.
Amendments will be communicated by email no later than two months before taking effect.
If the Customer does not object within two weeks of receipt, silence shall be deemed consent.
If the Customer objects and proves the amendments are unreasonable, they are granted a special right of termination.
The contract covers the provision of the Provider’s software in a Software as a Service (SaaS) model for Internet use and data hosting.
The Customer may also commission consulting, training, and development services, agreed individually between Customer and Provider.
The contract is established upon registration via the Provider’s website.
Service is subject to availability when dependent on third parties.
If delayed more than four weeks, the Customer may set a 14-day grace period; after expiration, withdrawal is permitted.
Advance payments are refunded (minus received services).
Unless intent or gross negligence exists, damages for delay are excluded.
The software is intended for commercial customers (B2B).
By activating a subscription, the Customer confirms business use.
Upon registration, the Customer receives a personal account.
Access data must not be shared and must be stored securely.
Registration under false names or fake emails is prohibited.
If fictitious data is detected, the Provider may delete the account.
The Customer shall compensate the Provider for damages caused by violation of this clause.
The Customer agrees not to misuse the software.
Misuse includes:
introducing data containing computer viruses, or
using the software in a way that negatively affects availability for other users.
The Customer must:
hold the Provider harmless from damages or third-party claims arising from breaches,
prevent unauthorized access (e.g. by keeping passwords confidential), and
maintain and update necessary data for SaaS use.
For the subscription duration, the Provider grants access to the current software version via the Internet.
All rights not expressly granted remain with the Provider or author.
The Provider operates the software on Internet-accessible servers and provides free updates.
Billable (non-regular) support services:
Database changes
Data recovery upon Customer request
Data imports not explicitly offered free
Support channels depend on the booked plan.
The Provider continuously monitors the software and fixes errors restricting use.
The Provider may add or remove features.
If removal disproportionately restricts usage, the Customer gains a special termination right.
The fee for software use is defined by the contract scope.
Paid subscriptions require monthly payment plus VAT.
If payment is overdue:
30 days: Provider may suspend access.
60 days: Provider may terminate the contract.
Outstanding payments remain due.
The Provider may increase fees with two months’ notice.
If the Customer does not object within two weeks, consent is assumed.
Unreasonable increases entitle the Customer to terminate the contract.
The Provider complies with the German Federal Data Protection Act and GDPR.
Customers are informed in the Privacy Policy.
The Provider processes personal data only as needed to fulfill the contract and in compliance with applicable laws.
Data transfer to third parties occurs only as legally required or with consent.
The Customer may export data anytime.
The Provider assists with data transfer in standard formats; costs depend on the effort involved.
The Provider safeguards against data loss and unauthorized access.
At least two daily backups are made and stored redundantly.
The Customer remains sole data owner and may request data delivery after contract termination.
Costs for recovery or transfer are billed based on time.
The Provider uses:
Stripe, Inc., and
Mailjet GmbH.
These process usage data such as contact and billing info.
The Customer agrees to the use of these services and related data processing.
If services are defective, the Provider will remedy or re-perform them within a reasonable period.
Defects must be reported immediately.
If unresolved, the Customer may reduce payment or terminate the contract.
If essential functions fall below 99.5% availability in 30 days, the Customer may reduce fees proportionally.
The Provider does not warrant that:
the products meet the Customer’s specific requirements, or
all non-core defects will be remedied.
Advice or information does not constitute a warranty.
Usability outside the contract territory is not guaranteed.
Statutory rights remain unaffected.
The Provider is not liable for damages caused by software use or unauthorized third-party access (e.g. hacking).
The Provider is not responsible for misuse of information shared by users.
The Customer is solely responsible for stored content and ensuring license compliance (e.g. fonts, images).
The Customer indemnifies the Provider against third-party claims related to stored data and reimburses any legal costs.
The Provider may block accounts if data is suspected to be illegal or infringing rights.
The Customer will be informed, and the block lifted once suspicion is cleared.
All notifications must be sent in writing or via email.
Both parties must update address information; otherwise, messages sent to the last known address are deemed received.
The Customer may only offset or assert retention rights with undisputed or legally established claims.
German law applies exclusively.
The contract language is German.
The exclusive place of jurisdiction is Berlin.
If any provision is invalid, the remainder of the agreement remains valid.
The parties shall amend the contract to achieve the intended purpose as closely as possible.
Your direct line to shop floor success: online demo, personal support, modular expansion—talk to our experts to find the right solution for you.
Subscribe to our newsletter to receive the latest news and updates on automated resource planning.